Available 24 / 7

Your Personal Concierge
in Medellín — Always On.

Healthcare emergencies. Airport pickups. Apartment hunting. Legal help. Whatever you need — in English, any hour, handled.

The Challenge

Medellín is incredible.
Navigating it alone is hard.

Hundreds of thousands of English-speaking visitors arrive every year — and they're completely on their own.

🏥

Healthcare Stress

Can't find a doctor, can't navigate a pharmacy, can't explain symptoms in Spanish — and panic sets in during an emergency.

📋

Admin Nightmares

SIM cards, banks, visas, utilities — every simple task becomes a multi-hour ordeal without Spanish or local knowledge.

🔒

No Trusted Contact

No one to call. No trusted local support. Seniors and first-timers feel isolated and vulnerable, especially at night.

What We Do

Every service you need.
One number to call.

All delivered in English. All available 24/7. Powered by AI and backed by real human concierges.

🏥

Healthcare & Wellness

Doctor appointments, pharmacy guidance, emergency navigation, hospital translation — we handle the medical system for you.

📄

Administrative Services

Visas, SIM cards, banking, utilities, government offices — all the paperwork, guided step by step.

🛡️

24/7 Safety & Support

Emergency contacts, safety advice, trusted resources — someone to call any hour of the day or night.

🏠

Housing & Real Estate

Short and long-term rentals, apartment tours, neighbourhood advice, lease review — find your perfect base.

🚗

Transportation & Airport

Airport pickups, trusted drivers, Uber tips, day trip planning — get around safely and comfortably.

✨

Anything Else

Restaurants, Spanish tutors, legal advice, personal shopping — if you need it, we can find it.

How It Works

Get help in minutes,
not hours.

1

Chat or Call

Reach us via the chat widget, WhatsApp, or our 24/7 phone line — whatever works for you.

2

We Understand

Our AI concierge gathers the details and connects you with the right expert or service instantly.

3

It Gets Handled

Appointments booked, rides arranged, questions answered — real results, not just information.

4

Follow Up

We check in to make sure everything went smoothly and stay available if anything else comes up.

Who We Are

Real people. Real experience. Right here in Medellín.

We're not a call centre or a booking algorithm. We're two people who live here, know this city deeply, and genuinely care about your experience.

Mike Chartrand — Co-Founder
🇨🇦 Canadian
Mike Chartrand
Co-Founder

Originally from Canada, Mike has called Medellín home for over a decade. He moved here knowing nobody, figured it out the hard way, and built this service so you don't have to. He answers your questions personally — no scripts, no bots.

Photo coming soon

🇨🇴 Medellín Local
Santiago Santos
Co-Founder

Born and raised in Medellín, Santiago brings the kind of local knowledge you simply can't Google. From the best neighbourhoods to the people worth knowing, he's the reason our recommendations actually reflect how this city works.

Membership Plans

Choose the level of
support you need.

Start with a single request or unlock unlimited support — no contracts, cancel any time.

On-Demand
Pay as you go

Perfect for short stays or one-off situations. Pay only when you need help.

  • ✦ Per-request pricing
  • ✦ Chat & WhatsApp access
  • ✦ Healthcare navigation
  • ✦ Transportation & logistics
  • ✦ Response within 30 min
Most Popular
Essential
$149 / month

Unlimited support for everything you need. Ideal for medium and long-term stays.

  • ✦ Unlimited requests
  • ✦ 24/7 chat, WhatsApp & phone
  • ✦ Healthcare & pharmacy support
  • ✦ Administrative & visa help
  • ✦ Housing & real estate guidance
  • ✦ Priority response (< 10 min)
Premium
$399 / month

White-glove service. A dedicated concierge who knows your preferences and handles everything proactively.

  • ✦ Everything in Essential
  • ✦ Dedicated personal concierge
  • ✦ Direct concierge cell number
  • ✦ Proactive check-ins & alerts
  • ✦ Reservations & event planning
  • ✦ Immediate response — any hour

Need help right now?
We're ready.

Chat, WhatsApp, or call — we answer around the clock.

WhatsApp Us 📞 Call 24/7
Real People, Real Stories

What visitors are saying.

★★★★★

"I had a medical scare at 2am and had no idea what to do. Within minutes the concierge found me an English-speaking doctor and arranged transport. Absolute lifesaver."

B
Barbara W.
Florida, USA — Essential Plan
★★★★★

"Getting my cédula and opening a bank account felt impossible before. The team walked me through everything in plain English. Two weeks in Medellín and I feel completely settled."

J
James R.
Toronto, Canada — Essential Plan
★★★★★

"Worth every cent of the Premium plan. My concierge knew my preferences by week two — restaurant bookings, grocery delivery, even helped me negotiate my apartment lease renewal."

M
Margaret L.
London, UK — Premium Plan